Power and Water Website
When the entire Northern Territory is your user group
Power and Water gave wanted their new website to be customer focussed, and part of the problem was understanding what that meant. As a large organisation that touches the lives of every Territorian the term ‘customer’ was varied and complex.
The project details
Sitesmiths worked alongside various digital agencies to help deliver a product that balanced the needs of all users, in a way that met the business needs and in-line with the functional capability of the chosen content management system.
Sitesmiths delivered the following user experience focussed services:
Initial review and audit of proposed new design concepts
Initial review and audit of proposed site structure
Reworking of designs and site structure
Mobile user experience
Content strategy and implementation
User experience guidelines and documentation
Testing and planning?
The results were provided in a format that allows us to thoroughly compare and analyse the results. This form of documentation provides a guide against which you can grade your own website’s effectiveness after the design and development is completed. Does it do what we said it needed to do, or did we get distracted along the way? Did we slip from the initial goals and needs of the users?
Mobile-first workable prototypes
Analytics data revealed that mobiles were by far the most common way of accessing the current websites, and so there needed to be a strategic push towards mobile devices. Wireframes were created to guide the design process and workable prototypes were created so that we could accurately test the strategic concepts. Each of the four websites was tested for its matching core components as well as their individual needs.
The user journeys guide the layout, ordering and structure
Without knowing it themselves, the users of the website have a specific expectation when visiting an events website. To keep them happy and encourage them to buy tickets we need to give them exactly what they want, in the order that keeps them happiest. As an example, people who go every year just need the fastest link to get straight into tickets and may not even care about which bands are playing until afterwards, whereas someone coming from interstate for the first-time will need to know where it is in relation to the airport, where the venue is, are the bands good enough etc. By studying the order of these education points we can lead them through in the most logical order and provide the correct call to action at the bottom of each screen.
Then the concepts were sent off to be designed
At each step we went back to our initial research and compared the results to ensure that we had not slipped from focussing on the user. Once complete the designs were given to the design team at Mojo Collective to add the creative graphics and web development, bringing the strategy to life!